Returns & Refunds
Returns & Refund Policy
At Memory Mat™, we want your experience to be smooth and nostalgic from start to finish. That’s why we offer a 90-day worldwide return guarantee starting from the delivery date.
When Can I Request a Return?
You may request a return within 90 days if the item is:
-
Unused
-
In perfect condition
-
In its original packaging
-
Includes all original accessories
-
Accompanied by proof of purchase
How to Initiate a Return
To start a return, contact us at:
Once we review your request, we will provide:
-
Return instructions
-
The correct return address depending on your region
Please do not ship any item back without contacting us first.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless:
-
The product arrived damaged
-
You received the wrong item
-
The product has a manufacturing defect
In these cases, Memory Mat™ will cover the return shipping costs.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can resolve the issue as quickly as possible.
Exceptions
We cannot accept returns if:
-
The item has been used
-
The item arrives incomplete
-
The original packaging is missing
-
The damage was caused by misuse
-
The item was purchased during a sale or clearance event
-
More than 90 days have passed since delivery
Exchanges
To exchange an item, please request a return first and then place a new order.
Consumer Rights
We comply with applicable consumer protection laws and respect the minimum customer rights required in your country or region.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.
If approved, refunds will be processed within 3–10 business days to your original payment method.
If more than 15 business days have passed since your refund approval, please contact us at: